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omykhailenko
New Contributor

After updating FortiGate 60f lost control over it

After updating FortiGate 60f lost control over it started a constant reboot

forti.png

11 REPLIES 11
omykhailenko

the problem is that there is no way to go to the menu

resetting the settings using the reset button also does not workScreenshot 2024-05-24 100618.png

fricci_FTNT
Staff
Staff

Hi @omykhailenko ,

 

It looks like a kernel panic, so a software issue. Have you followed the recommended upgrade path?
When your system is restarting you should spot a message like the below, before the message System is starting... (which from the screenshots we cannot see if it is being shown) [example below is from FGT-60E]:
60E-configuration-menu.PNG

press any key to enter the boot menu and try to format and reinstall the firmware from the boot menu (you can try installing the latest previous version in the upgrade path that you followed).

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Formatting-and-loading-FortiGate-firmware-...<----suggested earlier by @okanaltas
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Navigating-the-FortiGate-BIOS/ta-p/192229

 

If you cannot spot the menu in any way, then please raise a ticket with our support, a RMA might be needed.
Best regards,

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