Admin portal issue

[dan231]

This is strange and I can't find any solution yet.

When I type in the addres bar https://firewallIP

Sometimes I get the FW and sometimes I get a cisco asa

When it is the fortigate, it'll login, but then freeze if I try to browse any page or go into any configuration.

Is there a misconfiguration somewhere?  The IP is not in use anywhere that I know of as the last time it was used is on the last firewall I had.

Currently, I have a laptop direct connected for all admin access.

[NotMine]

Do your users have any problem going out to the Internet, or wherever they are supposed to go, thru the FortiGate?

I would presume there is an ASA in your network with the same IP address. That is, if you are typing an IP address in the address field.

If you are typing an FQDN (for example fortigate.yourdomain.local), then maybe you have a duplicate DNS record in your DNS server/hosts file.

[dan231]

interesting....If I add a DNS name entry, the IP issue shouldn't change, correct?

And no, all users get out just fine.

I will also confirm with some vendors on the ASA IPS.

[support12]

Its better use the ip  https://10.20.1.2   dont use names or fqn,,,

[NotMine]

If there is an ASA in your network anywhere, I would suggest checking its IP addresses.

Also, have you tried connecting from different computers?

[dan231]

Same on all pcs.

What if I use the Wan2 secondary IP.

I'm not sure what that even does internally.I'm thinking of assigning it a non-ever used IP - or would that potentially kill/disrupt my existing traffic?

[rwpatterson]

From a command prompt, ping that IP then check the arp table.

[dan231]

Found it!  A vendor did in fact have that IP in play.

Unplugged the ASA (until they can get in to update) and I am working as intended now.

Thank you to all!

[rwpatterson]

Great news. That sounded about right to us. Glad you found it.