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jmavalos
New Contributor

Add Tag External each time the mail is answered.

Good day
Every time an external responds to my email, it adds a new "External" tag to the email.
How can I prevent it from tagging again if it is already tagged?External.PNG

1 REPLY 1
gfleming
Staff
Staff

Are you configuring Disclaimer under Mail Setting?

You might have better luck using DLP Rules which can have granular rules to exclude tagging:

https://community.fortinet.com/t5/FortiMail/Technical-Tip-Append-subject-with-specific-keyword-if-th...

Cheers,
Graham
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