Activate Fortigate Evaluation License

[hannes3]

Hi everyone,

i've downloaded a fortigate VMware Appliance (v7.2.4) and want to run it in permanent trial mode as described in the official support article: 

Permanent trial mode for FortiGate-VM | FortiGate / FortiOS 7.2.4 (fortinet.com)

When i try to activate the evalution license over the https interface, i always get the error message: "Error downloading license: Invalid serial number".
When i try to activate the evaluation license over console, i get the error code 61 - "Failed to download VM license".

I'm using a new and never before used fortigate account (with a new mail address) and the vm has full internet access ("execute ping google.com" from the console works).

Do you have any idea, what the problem could be?

best regards,

Hannes

[ajz]

Do you have an active fortigate account and tried login to support.fortinet.com 1st and see if you have any trial VM already registered, if there is you have to decommision that first after that use the same account to register the fortigate trial again from the vm itself. it should work flawlessly.