Access Blocked

[CarlusMathew1]

hey, we are facing the access block issue on our website. it says you're not allowed to visit this. can anybody help me to fix this?

[jbindra]

Hello Mathew,

The website https://networthos.com/ is coming under Not Rated category on FortiGuard Web filter lookup. You can check this here: https://www.fortiguard.com/webfilter

If you are using web filtering profile in the firewall policy and Not Rated category is block under that, then this might be one of the reason why the access is getting block.

You can request a category change for a website or domain incorrectly listed under the Web filter. Please refer to this KB: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-request-a-category-change-for-a-web...

[hjhajj]

Hello @CarlusMathew1 

Kindly try to create a static URL filter under the web filter. You can refer to the following document 

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow...

Thanks and Regards

[salmas]

As a temporary workaround till you get the website rating request completed, you can exempt this site under web filter profile -> static URL filter.

URL : *.networthos.com/*
Type : Wildcard
Action : Exempt
Status : Enable

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow...