About automatically collected device information

[Coworksit1]

Hello everyone,

I need your help.

As shown in the attached photo, there are some devices in which the automatically collected device information is not displayed properly.

Question :

Q1) For some devices, the product family and model are not displayed. What could be the cause?

Q2) Is there a way to manually register this device?

Thank you again to everyone who helps.

[AEK]

Hello

If they are behind another router or if their DHCP server is other than FortiGate then some information can not be detected by FG.