Ability to troubleshoot Fortigate smtp settings

[simonl]

Hi there,

Currently there is no way to troubleshoot SMTP settings. Can we add functionality to send test emails from the Fortigate, and see SMTP responses?

[Pathfinder]

Hi simonl

You can test mail-settings in CLI with command: diagnose log alertmail test

Successful test looks like this:

Alert Mail Test

Message body (log level = 1):

1st Line

2nd Line

(2019-12-04 07:19:26) 

Best wishes Pathfinder

[simonl]

Hi Pathfinder,

Thanks for the response. That command doesn't return anything in my Fortigate 100E 6.2.1.

Can I assume that either the command doesn't work or the test failed?

Thanks,

Simon

[Pathfinder]

Hi simonl

Please google for Fortigate CLI Reference. Search for depending Reference to your FortiOS-Release.

The command i posted is correct. Probably there is something wrong in your settings.

Regards Marc

[simonl]

Hi Marc,

That command doesn't exist in any CLI reference doc. I've searched for it many times.

It only exists in 3 places - in another forum post, in a guide for setting up email alerts in Gmail, and in this forum post.

I don't doubt that the command is correct, but it still doesn't test the SMTP settings of the Fortigate, it only tests email alerts.

Simon

[Pathfinder]

Hi Simon

I agree, that it does test email alerts. When settings are correct, test-alertmail will be sent.

I have no idea how to test smtp-settings. Best way is, to send testmail. When it works settings are fine. If not, change settings.

Marc

[kitkat0981]

i know this post is old but i was trying to find the same information and found it.

In order to troubleshoot email alerts being sent/not sent, you need to :

diagnose debug application alertmail 255

diagnose debug enable

diagnose log alertmail test

once finished, disable and reset debug:

diagnose debug disable

diagnose debug reset

[emnoc]

also add in 

diag sniffer packet any "port 25" 

You can always see if their layer3/4 connectivity to the mail gateway.

Ken Felix