AWS - unable to register FortiManager with FortiCare

[mihau]

When I am creating FortiManager instance on AWS I am unable to pass through second step of configuration wizard "FortiManager Setup - Register and SSO with FortiCare". I am always receiving "An unexpected error occurred message". Connectivity to this instance seems to be ok, i am using default security group, pings from FortiManager VM cli are ok, dns works fine etc.

What can be the reason? Is there any way to skip this step?

[jay_rich]

It sounds like a temporary registration issue with FortiCare. Try using a different region or reinitializing after skipping SSO via CLI. Fortinet TAC can also manually assist with registration.

[abotchi]

Having same issue for 4 hours now...Did you find the solution?