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chrisW4
New Contributor III

AD Connector offline after EMS Version Upgrade

Everytime I upgrade the EMS the AD connector is offline.

Is there any solution to avoid this in future?

 

Cheers

 

Chris

Christoph Christian
Christoph Christian
2 REPLIES 2
btan
Staff
Staff

Hi there,


EMS AD connector has their own respective version as well.
If you upgrade EMS to 7.2.2, you will have to manually upgrade AD connector to version 7.2.2 too.

Regards,
Bon
chauhans
Staff
Staff

Hello @chrisW4 
As I understand that you are facing issues with AD connector going offline post upgrade. Here are some specific steps you can take to troubleshoot the issue:

  1. Identify the versions: Check the current versions of your EMS and AD connector. Ensure the connector version is compatible with the upgraded EMS version.
  2. Upgrade the AD connector: If the connector version is outdated, upgrade it to the compatible version following the Fortinet documentation.
  3. Verify service configuration: Check the service settings of the AD connector and ensure they're correct for the new EMS version.
  4. Review network connectivity: Verify the network connection between the EMS and the AD server, including firewall rules.
  5. Analyze logs: Review the logs of both the EMS and the AD connector for any error messages or warnings that might indicate the cause of the offline status.
    Thanks
    @chauhans 
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