AD Connector offline after EMS Version Upgrade

[chrisW4]

Everytime I upgrade the EMS the AD connector is offline.

Is there any solution to avoid this in future?

Cheers

Chris

[btan]

Hi there,

EMS AD connector has their own respective version as well.
If you upgrade EMS to 7.2.2, you will have to manually upgrade AD connector to version 7.2.2 too.

[chauhans]

Hello @chrisW4 
As I understand that you are facing issues with AD connector going offline post upgrade. Here are some specific steps you can take to troubleshoot the issue:

1. Identify the versions: Check the current versions of your EMS and AD connector. Ensure the connector version is compatible with the upgraded EMS version.
2. Upgrade the AD connector: If the connector version is outdated, upgrade it to the compatible version following the Fortinet documentation.
3. Verify service configuration: Check the service settings of the AD connector and ensure they're correct for the new EMS version.
4. Review network connectivity: Verify the network connection between the EMS and the AD server, including firewall rules.
   
5. Analyze logs: Review the logs of both the EMS and the AD connector for any error messages or warnings that might indicate the cause of the offline status.
   Thanks
   @chauhans