60F Internet Down

[kapilkala]

Hi,

one of our client having 60F, they are facing regulars internet issue is like. some time will work & suddenly get stopped or work too much slow..

So I just want to know & want to check the issue is from WAN (ISP) or LAN (FIREWALL) can you just guide to trace the issue is from which side from firewall..

[AEK]

Hi

• Which firmware versions?
• When the issue occurs try bypass FGT and connect your laptop directly to the wan link to confirm if the issue is in FGT
• Sometimes it can be just a cable issue, so if possible check if the wan cable is healthy or change it if needed
• Check system logs on firewall and on ISP modem, they can contain events related to this outage

[kapilkala]

FW - v7.4.2 build2571 (Feature)

but can possible to trace from firewall logs for reason of slowness or down..

[AEK]

You can check system logs, it may give you some useful related info.

Log & Report > System Event

[kapilkala]

in System Event which logs will be related to this like from filter..

[AEK]

Don't use filter except date/time. Try find any relevant log that occurred at the outage time.

It is possible that you will find any relevant log, but even in that case it can be a useful info.

[kapilkala]

I tried to found but cant get the related logs like wan down, network down..

is there any specific option to search that related logs only

[AEK]

If you don't find relevant logs at the time of the outage I'd not focus on FGT logs anymore for now.

I'd recommend the following:

• When the issue occurs again try bypass FGT and connect your laptop directly to the wan link to confirm if the issue is in FGT
• Check logs on ISP modem as it may contain events related to this outage
• Check in release notes / known issues of version 7.4.2 if there is similar known issue
• Open a ticket on parallel with your own investigation 

[kapilkala]

is there any option to monitor wan port from FGT.

[AEK]

Yes, I guess it is much better to set SD-WAN