60E won't load gui

[Computer_Works]

I have a Fortigate 60E, that won't load the webpage gui (http, or https). It is accessible through the console. I have tried factory resetting it through the pin and the console command.

The device initially worked but we lost access to the gui and now haven't been able to get it working again.

Anyone experience anything like this, or have some suggestions on what I should try?

Thanks!

[warshad]

Hi,

Could you please confirm firmware version? is it standalone unit or configured in a cluster?

Can you try to make the change suggested in the following link?

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Cannot-access-the-FortiGate-web-admi...

Please let me know if this helps.