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yderek Staff rank Staff
Created on Mar 6, 2025 7:02:01 AM
Edited on Mar 28, 2025 5:59:20 PM
Troubleshooting Tip: FortiGate GUI Packet Capture is not working
DescriptionThis article describes how to troubleshoot GUI packet capture that does not work.ScopeFortiGate.Solution Symptoms when starting packet capture in the GUI of FortiGate: Packet capture will not start.Packet capt...
FortiGate FortiGate v7 System settings
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vtsonev Staff rank Staff
Created on Dec 19, 2024 5:05:35 PM
Technical Tip: How to troubleshoot memory usage with new commands starting from FortiOS 7.4.0
DescriptionThis article describes how to use new commands implemented in FortiOS 7.4.0 to troubleshoot high memory usage on FortiGate.ScopeFortiGate 7.2.0 and later.Solution In case of a disk full issue on a FortiGate, s...
FortiGate FortiGate v7.2 FortiGate v7.4 System settings
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pjang Staff rank Staff
Created on Dec 5, 2024 7:21:43 PM
Edited on Jan 3, 2025 9:33:34 AM
Troubleshooting Tip: Enabling FortiToken Mobile on the FortiGate interface can allow Web GUI access when both services use the same port number
Description This article describes a known behavior that can occur when FortiToken Mobile Push (also known as 'FTM-Push' and 'FTM' in the GUI/CLI) is enabled on a network interface and is also using the same listening po...
FortiGate System settings
544
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lgupta Staff rank Staff
Created on Oct 21, 2024 3:09:28 PM
Edited on Feb 20, 2025 12:35:01 PM
Technical Tip: How to recover admin account with super_admin profile
DescriptionThis article describes that in case of lost access to the admin account with super_admin profile, follow the steps to restore the admin account with super_admin profile.ScopeAll FortiOS.Solution To begin, let ...
Admin FortiGate System settings
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enguyen3467 Staff rank Staff
Created on Aug 26, 2024 11:05:00 PM
Edited on Aug 27, 2024 7:37:22 AM
Technical Tip: How to determine CPU temperature threshold in the FortiGate
DescriptionThis article describes the process of determining the CPU operation temperature in the FortiGate. This method may apply to FortiGate running x86-based CPU like Intel or AMD CPU. It can be impossible to retriev...
FortiGate System settings
802
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ojacinto Staff rank Staff
Created on Jul 18, 2024 6:31:40 AM
Edited on Jul 18, 2024 6:34:21 AM
Troubleshooting Tip: FortiGate behavior when executing the command 'diagnose sys ha reset-uptime-primary-only' on HA units
DescriptionThis article describes what happens when executing the command 'diagnose sys ha reset-uptime-primary-only' while configuring 'set override-disable'.ScopeFortiGate v7.4.0 and later.Solution In the current examp...
FortiGate System settings
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jalejoFTNT Staff rank Staff
Created on Jun 30, 2024 3:48:01 PM
Edited on Jun 30, 2024 3:50:31 PM
Troubleshooting Tip: FortiGate VM uses only one of the available CPU cores
Description This article describes how to resolve a scenario where the FortiGate VM uses only one of the CPU cores available.   ScopeFortiGate.Solution Review the driver that is used on FortiGate NIC with the following ...
FortiGate System settings
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yderek Staff rank Staff
Created on Mar 29, 2024 7:55:50 AM
Edited on May 28, 2024 7:50:12 AM
Troubleshooting Tip: Allow NTP synchronization when HA cluster has HA-Direct enabled and FortiGate interface acts as NTP server
DescriptionThis article describes when the HA Cluster has HA-Direct enabled and FortiGate acts as an NTP server for the Internal host, and how allows NTP traffic to communicate with the FortiGuard NTP server properly. Sc...
Admin FortiGuard High Availability Interface IP address management Routing System settings VDOM
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