NSE4 Badge Issue

[HenrArel]

Good afternoon, hope you are doing very good.

 I need your help this time because I have a Little issue with my NSE4 badge.

 My email on the Pearson VUE portal and NSE training institute were different, that's why even when i took and passed the exam last Friday, i haven't been able to get my certificate.

 I just changed that information (email) on Pearson VUE and now both emails match. But I need to know what i can do to fix that incongruence and get my badge because the download links does not appear on the Completed section of my dashboard.

 Thenk you very much in advance for your help.

[faridulalam_FTNT]

Hi,
Usually, it takes 72Hrs to 96Hrs+ to update and get reflect your certificate in portal.
Therefore, you can write to your regional training team (...@fortinet.com) with below information:

Candidate Name
Organization Name
Candidate ID (FORT...)
Official Email
Personal Email


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Faridul
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[HenrArel]

Hi Faridul, thank you very much for your quick and kind response.
I just sent an email with the case and attached the information that you suggested.

Thanks.