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edenbensal
New Contributor

forticlient VPN on MacOS 10.14.6 white blank screen

I've installed forticlient VPN client and opened the app and got white blank screen

mac mini 2012

macos 10.14.6

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1 Solution
alif
Staff
Staff

Hi @jfontc,

 

You can download the previous versions from Fortinet support portal.

https://support.fortinet.com/

 

If you are unable to access it, you can reinstall the older version and disable auto-updates.

Regards,
SFA

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6 REPLIES 6
Anonymous
Not applicable

Hello  edenbensal, 

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

 

Thanks, 

     Fortinet Community Team 

 
Gonzales

Did you ever find a solution?  We have the same issue with one of our Macbooks.

alif
Staff
Staff

Hi @edenbensal

 

Have you tried to reboot the laptop after FCT installation?

If this doesn't help, please remove and reinstall the FCT again.

 

As per FCT 7.0.3 release notes, the following OS are supported:

  • macOS Monterey (version 12)
  • macOS Big Sur (version 11)
  • macOS Catalina (version 10.15)

https://docs.fortinet.com/document/forticlient/7.0.3/macos-release-notes/471180/product-integration-...

Regards,
SFA
edenbensal

i've tried to reboot and even reinstall but it doesn't helped.

finally i've upgraded to macos 10.15.7 and it worked fine.

thank

jfontc
New Contributor

I have the same problem using MacOS 10.14.6 Mojave. Upgrading OS is not an option for me because I need to run legacy 32-bit applications. The problem began when FortiClient 7 updated automatically. This shouldn't happen, if the new version is not compatible with my system it should not update. Yesterday I deleted and reinstalled it. Current version is 7.0.5.0166. Can I revert to the older version? Where can I get it?

alif
Staff
Staff

Hi @jfontc,

 

You can download the previous versions from Fortinet support portal.

https://support.fortinet.com/

 

If you are unable to access it, you can reinstall the older version and disable auto-updates.

Regards,
SFA