hi guys, we've got an error on updating ffdb database on our FortiGate. our device (FG400E - forios 7.0) is in an isolated part of our network and we have to update it manually. when I run the command for (ffdb update database) it says: "command fail. return code 49". would you please tell me what exactly this error means? thanks.
i dont think this error is related to our tftp compatibility issue as it says (get other objects from tftp server OK). because the file has completely uploaded to the device and other files such as antivirus, application control and etc are updated correctly as well. just this ffdb file has this problem. any one else had face this problem?
Hello. Also faced this problem. Did all sorts of ftp debugging. Since the volume of ffdb signatures has increased to 37mb since August, we cannot update. A device with firmware 7.0.3 build0237 is updated, but a device with firmware 7.0.6 is not.
would you please tell us which database is updating with ffdb package to check it is updated or not? we should check it by diag autoupdate versions command right? so what is the name of database that updates with ffdb package.
This is what I see under diag autoupdate versions.
Internet-service Full Database --------- Version: 7.02621 Contract Expiry Date: n/a Last Updated using manual update on Wed Aug 24 07:45:00 2022 Last Update Attempt: Wed Aug 24 07:46:51 2022 Result: Connectivity failure