Windows 10 unable to uninstall

[joseamatamoros]

Hi, guys.

I had to configure a point-to-point VPN with a FortiGate 50B. Done! But I want to uninstall the FortiClient (6.0.1.0099) from my Windows 10 Laptop. I don't have the "Shutdown FortiClient" option available. The guy who configured the client VPN deleted it and now I don't know what to do to uninstall it. When I tried to uninstall, I received the message "Forticlient cannot be modified or removed while it is registered to a remote management server".

Right now I don't have any VPN configured. I have followed the http://kb.fortinet.com/kb/viewContent.do?externalId=FD32800&sliceId=1 instructions but I can't find any "Enabled administrator full control permisson" directory or file (step 4) and it didn't worked...

Any advice will be appreciated.

[joseamatamoros]

Any kind of help or advice? Really appreciate it if someone can point me in the right direction.

[kd007 · Accepted solution]

You need to disconnect from the management server before that option will be available. Is it connected to EMS or just a FortiGate? Hopefully the guy who set it up left the disconnect option visible: you'll see it under "Compliance & Telemetry" underneath where it says 'Connected to Security Fabric.'

First, I would recommed taking the computer off-net so that it can't talk to the FG/EMS. Then, if the disconnect option is there, click it (it might ask for a password, if so you'll need to get that). Right after you-click it go to your system tray and you should be able to shut down FortiClient now. Do it fast because it will re-connect at the next 60-second interval.

If you don' have the 'Disconnect' option, good luck. I can provide some advice on how to get around it but it is pretty hairy.

[joseamatamoros]

Too easy... Feel almost bad. Well, thanks a lot for helping me to resolve it!