Whatsapp is facing slow internet access in my AP profile?

[sajeerhajib]

I'm  using  2 SSID in FortiGate AP which integrated with FortiGate 200F . In this only WhatsApp application is showing slow in internet connection. In application control profile I didn't add WhatsApp application , but still it shows weak internet . All other application which are using internet is working fine. Kindly suggest a way to sort-out this problem.

[Anonymous]

Hello Sajeerhajib,

To start with troubleshooting is it possible that you can create a test policy with no UTMS enabled and define only one test source address and confirm if the issue still persists.

Thereafter, we can test by another source machine to narrow down this issue.

[Tiew]

Hi, i have facing the same issue but we are using fortigate 200F (7.4.3 Build 2573), its happen to be whatapps slow when the policy is on Proxy based; if i switch to Flow based, our laptop chrome is not able to load certain website (Bing, O365 portal etc), is it resolve? or any other workaround?