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What does the customer require in order to best assist Fortinet technical support?

There' s a new doc detailing what Fortinet requires when diagnosing a customer issue: http://kc.forticare.com/tmp/2005-8-8_7-27_3959.pdf Count the number of commmands. 35 or more for a small firewall. Here' s a suggestion for a new feature: Fortinet should build in a " show tech-support" or like command so I don' t have to be entering all of this in. If they are now requiring the data in all of those commands (which I' m not disputing) then they really ought to meet the customer half way by giving us a command to quickly gather it. Reid Knuttila FCNSP
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