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maxrva
New Contributor

Wan pppoe status failed

My wan2 pppoe status failed but before it was working properly and there's no changed in the config.

How to troubleshoot and is there a way to connect or disconnect wan pppoe?

I also checked with isp, he told me the link is fine but there's no link connect from me to the isp.

I did reset the modem and fortigate but it's helpless.

4 REPLIES 4
Jeff_FTNT
Staff
Staff

You may enable debug to check it.

 

dia debug enable

dia debug application pppoe -1

dia debug applicaiton ppp -1

Toshi_Esumi
Esteemed Contributor III

before start debugging ppp, make sure wan2 synced up with the modem at 100 or 1000/full-duplex. "diag hard deviceinfo nic wan2" would show you.

DMS_Electronics

I had the same issue. Once the port speed changed to 1000-Full duplex, the link came up. Thanks for the information.

Toshi_Esumi
Esteemed Contributor III

That means the vendor modem side is not "auto" but hard-set to 1000/full. If you have access to the modem configuration you might want to change it to auto on both ends, so that when the router/firewall needs to be changed to something else, or somebody else inherits the network/management, it would avoid the same trouble at that time.

 

Toshi

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