VPN issues London to New York

[MrMic34]

Geting the below error message when using forticlient. I have confirmed the settings are correct and I checked her TLS settings for internet explorer as mentioned in a previous post but I'm still not able to connect. This user is located in London and not able to connect to the firewall in New York. However my coworker and myself are located in the states and have no issues connecting to the firewall vpn with her credentials. 

any suggestions?

[Toshi_Esumi]

"Unreachable" error means much more physical. Can it ping the server IP, and does the URL, if you're using URL, resolved to IP? After those are confirmed, next step would be "diag debug app sslvpn -1" or the server side while the user is trying to connect, then pull VPN local log from the FortiClient. (I'm assuming it's SSL VPN, not IPsec)

[MrMic34]

It is a SSL VPN connection and not IPSEC. I do have a IPSEC tunnel up with the firewall onsite and am able to pass traffic. However the user is not able to ping the ip of the firewall in the states or resolve it from a url. 

[MrMic34]

Forticlient 6.0.0.0067

[ede_pfau]

I once made a blatant mistake by filling in the remote gateway address as "217.x.y.z" when it was "213.x.y.z" (last week). Of course it could not connect.

[Toshi_Esumi]

Well, if the machine can't ping the IP and the URL doesn't resolve to the IP. That's nothing to do with VPN but it has a basic internet problem you need to figure out first.