Fortinet Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Caeruleus
New Contributor

Unable to Access 192.168.1.99 after factory reset

I have a new Fortigate 60F that I am setting up. I upgraded the firmware to 7.2.1 and then used the web GUI to restore factory settings to give me a fresh base to work from. 

After the factory reset, I can see that the 60F is acting as a DHCP on the network, but I have been unable to ping it or access the web GUI to set it up. I don’t have a console cable and it may be difficult for me to get one as I am in a somewhat remote area.

 

Does anyone have any thoughts on what could be causing this behaviour and/or how it could be resolved? Any assistance greatly appreciated.

1 Solution
Caeruleus
New Contributor

Thanks for replying @gfleming. Have just resolved the issue as below.

 

Was able to connect to have multiple devices receive IPs from the DHCP and none were able to connect to the web-GUI despite trying in multiple browsers.

 

I was connected via a bridged Wifi connection due to MacBook not having an ethernet port, which may have been the issue but I have no way to confirm now.

 

I have now managed to get access to the device by using FortiExplorer on my iPhone and connecting to the device via my charging cable in the USB port. Once I got in on the iPhone and changed the subnet configuration everything on the network came to life and I am now able to access via the web-GUI. Literally 8 hours from my office out in the mountains, so really glad this has been solved. Hopefully saves someone else who left civilisation without the proper gear in the future :)

View solution in original post

2 REPLIES 2
gfleming
Staff
Staff

Some obvious questions... have you tried some things like using a different browser or a private browsing tab to rule out caches or weird browser issues?

 

Do you see the 192.168.1.99 IP in the ARP table?

 

Have you tried a different device?


Are you directly connected to the FortiGate?

Cheers,
Graham
Caeruleus
New Contributor

Thanks for replying @gfleming. Have just resolved the issue as below.

 

Was able to connect to have multiple devices receive IPs from the DHCP and none were able to connect to the web-GUI despite trying in multiple browsers.

 

I was connected via a bridged Wifi connection due to MacBook not having an ethernet port, which may have been the issue but I have no way to confirm now.

 

I have now managed to get access to the device by using FortiExplorer on my iPhone and connecting to the device via my charging cable in the USB port. Once I got in on the iPhone and changed the subnet configuration everything on the network came to life and I am now able to access via the web-GUI. Literally 8 hours from my office out in the mountains, so really glad this has been solved. Hopefully saves someone else who left civilisation without the proper gear in the future :)