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NAMP
New Contributor

Search Function on a website for some web filter profile not working

Hi Team,

 

I am new here and new with FortiGate and thanks for having me.

 

The issue I am having is I have a website that I allowed for a "restricted users" which works fine, the problem is there is a search page (also accessible) but search function is not returning any search result. The reason this is a problem because there is another web filter that is for "power users" and it is returning search result.

 

Notes:

[ul]
  • I have setup and enabled a wildcard URL filter for the website in question in general for restricted users
  • I have setup and enabled a wildcard URL filter for the website's search URL for restricted users
  • I have another web filter which I call "standard users" and the same thing is happening with restricted users which is not returning any search results[/ul]

    Screenshot for power users:

     

     

    Since I can only attach one photo, imagine the power users are blank for restricted and standard users.

     

    What other information should I give for people to be able to pinpoint what the problem is specifically?

     

    Many thanks!

  • 1 REPLY 1
    NAMP
    New Contributor

    This is now sorted. Checked the web filter logs and there are other backend URLs that are loading and being blocked.