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Sokol79
New Contributor

SSL VPN problems - no connection

Hi All,

Our SSL VPN has been working without any problems, at the moment we cannot access web portal at all, FortiClinet is not connecting at all as well ( status :10% and error :“Unable to establish the VPN connection. The VPN server may be unreachable.) All fine when connecting with IPsec VPN.

Our Fortigate 200D was updated to 5.2.1, previously was 5.0.9 -> updated to 5.0.10 ->5.2.1. Problem came when we did update from 5.0.10 -> 5.2.1. so we decided to downgrade to 5.0.10 but surprisingly, SSL didn't work on that version as well, so we updated back to 5.2.1. Then the troubleshooting fight begun. What was done so far:

 

-checked policy on firewall ( was ok when SSL VPN was working) no change was done

-changed ports from 433 to 10443 and others 

-firewall reboot : hardware and software reboot

-Logs are showing : action :deny , policy ID: 0 , all ports tested ,

-no change on routing was done

 

We've tried to update to 5.2.2 but something was wrong with internet traffic, firewall was not allowing traffic for some website , all was fine after downgrading to 5.2.1

 

Any help appreciated.

thx

1 REPLY 1
Rewanta_FTNT
Staff
Staff

hi, 

 

your issue would require troubleshooting, you may open a suport ticket with following cmds output while issue occur:

 

diag debug app sslvpn -1

diag debug enable

 

diag sys top 3 99

 

diag debug report

 

thanks,

Rewanta