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apiwats
New Contributor

My Fortigate 100F can't ping external ip and fortigard server

Hello I have Fortigate 100F but can't ping external ip and fortigard server, f1.jpg

 

 can't update firmware and can't login to forticloud

f2.jpg

 

 pls helpme to fix this

PS. I Setting all interface for wan to SD-WAN

4 REPLIES 4
R_F
Contributor

did you defined your correct gateway in your FortIgate? in case like this I usually connect my laptop directly to ISP link to verify that the provided ip address was correct

btan
Staff
Staff
Geotrack
New Contributor

I have same issue. I can ping  (connect) to outside world,  I can browse, ping,  read my e-mail and so on ...   but can't ping from CLI to the same servers I can ping from  computers behind the Fortinet ...

 

 

Geotrack
New Contributor

Problem resolved already?  I have same issue. I can ping from computers behind Forti 60E  to outside world. But to same IP from CLI  does not work .... 

Also It looks like NTP server is not reached, so system is not on time ...