My Fortigate 100F can't ping external ip and fortigard server

[apiwats]

Hello I have Fortigate 100F but can't ping external ip and fortigard server, 

 can't update firmware and can't login to forticloud

 pls helpme to fix this

PS. I Setting all interface for wan to SD-WAN

[R_F]

did you defined your correct gateway in your FortIgate? in case like this I usually connect my laptop directly to ISP link to verify that the provided ip address was correct

[btan]

Hi apiwats,

Here's a KB that might help:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Internet-connectivity-issue-resoluti...