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drtrechnology
New Contributor

I cannot visit my own website....

I work for Terribles, and http://www.terriblesgaming.com is our own website...

 

Yet Fortinet blocks it as gaming site and won't let me access it - I submitted a ticket to have it reclassified - did nothing still blocked as gaming.

 

How can I contact fortinet and have this site not blocked?

4 REPLIES 4
jiahoong112
Staff
Staff

By default, Fortigate's webfilter has the Games category set to Allowed by default. 

Web filter lookup performed here: https://www.fortiguard.com/webfilter

http://www.terriblesgaming.com has been categorised under the Games profile since January 2020. I have tested it on my end and found that the website is accessible with the default webfilter configuration, no problem. Ensure your Fortiguard license is valid and up to date.

 

Can you please attach the error message you're getting?

 

Fortigate, Cisco, Ekahau
drtrechnology

Here's my issue, games are blocked by IT (cannot have people playing games and not working) I just found this out.  So they will NOT allow games.  So how can I get fortinet to recategorize this page/website so it is not a games category and I can access it.  

 

gaming_error.jpg

jiahoong112

Fortigate does not block Games category by default which includes this website. The screenshot you attached is Warning notification and not a Block notification. This is configured by your network or firewall admin

Fortigate, Cisco, Ekahau
AEK
Contributor II

Hello

Fortinet will not change your site's category unless you change the content of you site.

 

In your case your FortiGate admin just have to use Web Rating Override, so it allows your site and keeps denying other gaming sites.. I think that is what you are looking for.

Otherwise I also think you should try click "Proceed" on the above Warning page and you should be redirected to your gaming site, since it looks like you FortiGate admin has only set it to Warning, not definitely denied.