Fortimail 5.0 IBE not readable with IE10

[Paul_S]

Anybody else having problems with IE 10 users being able to reach IBE pull encrypted email messages?

[MBruck]

Hi Paul, We' re having the same problem and support say' s " contact Microsoft" and that they DON' T SUPPORT IE as a browser. I CAN' T believe they can say they don' t support IE, but that' s what they told me. The engineer actually had to install IE to troubleshoot the issue on my FortiMail. Any more luck on your end! Thanks, -Michael

[ehlo]

Hi Paul and MBruck, What build you are using for IBE? ehlo

[emnoc]

Same here, I seen problems with IE10 and the latest FortiOS code running on a few 100C. Did you reveiw any release notes and the kb on support browsers? If IE10 works for adminstration of a Fortimail Appliance, than i would guess it should work for web interfaces and IBE users

[MBruck]

I' m running build: v5.0,build0107,130226 (GA) The documentation (100c Manual) says the GUI admin requires IE v6 and above (along with other browsers). I think Fortinet is a little behind in addressing IE 10. We' ve found that using IE 10' s compatibility mode for the secure email portal does seem to correct our problem.

[ehlo]

MBruck, If you upgrade to v5.0 GA patch1 build 123, it has the IE 10' s compatibility issue fixed, and no need to click the compatible view button. ehlo

[MBruck]

Thanks for the feedback ehlo - Actually, I just found that a couple of hours ago and we installed this build. However, it still did not fix the problem. We still have to switch to compatibility mode. We just get a blank screen instead of the logon (user/pw) prompt. Once we turn on compatibility mode, it works fine.

[ehlo]

Thanks MBruck, my IE10 version 10.0.9200.16599 on windows 8 and works fine for me, but glad you found the work around. ehlo