CMVAS_IT
New Contributor

Forticlient Disconnects

Hi All,

 

We are having an issue with our Forticlients for a large client of ours. We have a Fortigate in our DC that manages all the FC connections and such, but the FC connection does not stay up for 24 hours. It would randomly disconnect. We can confirm internet stability over the period. We also noticed that the FC would automatically disconnect when you lock your Windows PC while the connection is still active.

 

Essentially, we want the VPN to remain connected for at least 24 hours and not disconnect when the PC gets locked. Any suggestions/ideas?

 

Thank you

4 REPLIES 4
drburdette
New Contributor

Under the VPN, then SSL VPN Settings, there is a idle time out setting. Perhaps that is kicking in?

CMVAS_IT

Hi @drburdette,

 

Thank you for your response. Unfortunately, this is actually an IPSec VPN, and not SSL. Do you know of a similar setting for IPSec as well?

 

Thank you

CMVAS_IT

bump

Mehdi
New Contributor III

Hi,

I have the same issue on one of clients with IPSec VPN,

sombody told in clients, goes to forticlient VPN->Options and check

" Keep IPSec service running forever unless manually stoped"  and " Start VPN before logging on to Windows" 

but i cant see these options in my client sotware option.

any suggestion?