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Sebastiaan_Koopmans
Contributor II

Forticlient 5.6.1 and FortiEMS 1.2.2 is OUT!!

Forticlient 5.6.1 and EMS 1.2.2 is out...

We are going to upgrade tonight and will let you now the feedback

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

7 Solutions
SteveG

Creating the 5.6.1 installer works, well it's listed and downloadable. However pushing the 5.6.1 install via EMS to a client PC broke FortiClient completely. The install ran but when the laptop rebooted FC had disappeared completely, looks like the uninstall of the previous client worked but the 5.6.1 install failed. So I rebooted the laptop and downloaded the 5.6.1 installer from the EMS server but when running it get "The installer has encountered an unexpected error installing this package". Now manually installing 5.4.4 build created by EMS. Once that's installed I'll reboot and try 5.6.1 again.

 

See attached screen grab.

 

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SteveG

I've just done the same! Ticket No. 2440807

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Jeroen_Nieuwenbroek

did the same here: ticket number 2440851 .  Rescheduled the installer to start at 11:50PM

JN

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Sebastiaan_Koopmans

Ticketnr: 2440804

 

Answer: 

This issue is already reported to our Engineering with BUG ID: 0458950, please for now keep on hold to upgrade the clients from EMS.
Will get back to you as soon as I get further information. 

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

View solution in original post

Jeroen_Nieuwenbroek

[size="4"]For now, set the permission on the shared folder to avoid the clients to update.[/size]

(Deny read access for 'everybody' .)

JN

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neonbit

Yup it's a known bug, there's a customer support bulletin available explaining it, looks like the fix will be out in 5.6.2 due for release on Nov 13th.

 

Customer Support Bulletin CSB-171110-1 FortiClient 5.6.1 Installation Package Failure 2017-11-10 Subject: FortiClient 5.6.1 Installation Package Failure Released: 2017-11-10 Modified: 2017-11-10  Product: FortiClient 5.6.1

Description:

Upon creation of a FortiClient 5.6.1 installation package when created by the Enterprise Management Server (EMS), the package encounters an error.  The issue occurs if EMS downloads FortiClient 5.6.1 from the FortiGuard network.  When the error occurs, EMS displays the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711.”

 

 

Possibly Affected Products:

FortiClient 5.6.1

 

Remedy:

FortClient 5.6.2 will correct this issue and will be released by 13th November

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RobertReynolds

my EMS just pushed out 5.6.2 to my endpoints

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40 REPLIES 40
Carl_Wallmark
Valued Contributor

I upgraded EMS 2 hours ago, no more crashes :) I also like the new dashboard and menues!

FCNSA, FCNSP
---
FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30B
FortiAnalyzer 100B, 100C
FortiMail 100,100C
FortiManager VM
FortiAuthenticator VM
FortiToken
FortiAP 220B/221B, 11C

Sebastiaan_Koopmans

Couldnt wait so also upgraded EMS to 1.2.2

 

And indeed nice dashboard... :)

 

Already found an issue in our config file , keeps saying "Network Error" on the Sandbox address....

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

SteveG
Contributor III

I'll be upgrading from 1.2.1 to 1.2.2 today too! Let's hope some of bugs have been squashed....

Sebastiaan_Koopmans

Correction... he is saying network error because: "Sandbox Server was not authorized" ... anyone an idea how to fix this... (tonight we are upgrading to FSA 2.5 so maybe it will resolved with that)

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

leif_haggstrom1
New Contributor

We are on 1.2.2 but does anyone know how you get EMS to recognize that FortiClient 5.6.1 is available and download by itself? (Without doing a manual upload of a FortiClient package i mean)

 

/Leif

SteveG

leif.haggstrom wrote:

We are on 1.2.2 but does anyone know how you get EMS to recognize that FortiClient 5.6.1 is available and download by itself? (Without doing a manual upload of a FortiClient package i mean)

 

/Leif

I was trying to do the same, I'm hoping that in the morning some overnight script would have run and 5.6.1 will show as available.....

Sebastiaan_Koopmans

5.6.1 is available in EMS NOW for download!

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

Sebastiaan_Koopmans

About our authorisation issue i mentioned...

 

It was an firewall related issue, EMS 1.2.2 actively check if connection can be made (1.2.1 doesnt) so this issue already exist but come to Sunshine now... :) but its fixed and has nothing to do with 1.2.2

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

SteveG

5.6.1 has appeared in EMS 1.2.2 this morning.