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avaknin
New Contributor

FortiClient on New Windows 11 laptop connects on WiFi but fails on wired network

I am trying to connect with the latest FortiClient VPN version: 7.0.5.0238

I have an old Windows 10 laptop that connects without any problem both on WiFi and wired network.

However my new Windows 11 laptop can connect only on WiFi.

 

Please help

14 REPLIES 14
seshuganesh
Staff
Staff

Hi Team,

Is it happening only on 7.0.5 version, could you please test it with different forticlient versions and keep us posted

avaknin

Hi

The only thig I can get on the web site is an online installer.

Can you please provide a direct link to FortiClient installer of other version?

Thanks

seshuganesh

You can find the forti client version under
support.fortinet.com > Firmware downloads > Forti Client > windows > version

here you can find different versions

avaknin

I see nothing at support.fortinet.com > Firmware downloads

A direct link would be highly appreciated

 

Anyway, I collected the installers I have on other laptops and tried them on my new windows 11 machine. I tries 7.0.1, 6.4

7.0.1 - same result

6.4 - installation failed

avaknin
New Contributor

I found some older  FortiClient versions. All end up installing 7.0.5 with the same problem 

jlieb42_FTNT
Staff
Staff

Good evening,

 

When you say connects versus does not connect do you mean VPN connection , internet etc? I'm typing right now from a Dell XPS15 running Win11 with FortiClient 7.0.5 on a wired connection. What specifically does not work when wired? Sorry if iImissed that some place.

 

Thanks

Muhammad_Haiqal

Please check if you have any endpoint control(sophos,symantec, etc) on that Windows 11. In some cases, this endpoint block the interface binding and makes the VPN connection failed. However, i need more information regarding the error. Are you reaching 40% or not. Reaching certain % means different kind of error.

haiqal
avaknin
New Contributor

This laptop gets wired connection only with an external USB adaptor. I decided to try several adaptors. FortiClient failed to establish VPN connection with the first 3 adaptors although they all provides stable 1Gbps connection. When I tried the 4th adaptor FortiCliet succeeded! I feel lucky, and now I just worry not to lose this 'special' adaptor...

MckenzieSawyer
New Contributor

Well, I think there must be some functions that don't allow you to use your new laptop like the old one, and I am sure you can change that in the settings. If you are sure your laptop works perfectly fine and this is the only issue, you can contact some specialists. I had a similar problem, and these guys: https://ifixit4u.co.uk/computer-services/laptop-repair/ were the ones who helped me. You can contact them and see if there is anything you can do to get rid of this problem and use all the functions you used on your old laptop.