FortiClient 5.4.0.0780 / Windows 10 Pro x64 / SonicWall and Cisco VPN - WTS not connect

[marcortw]

Hi good morning. I'm having the same problem with the FortiClient 5.4.0.0780 on Windows 10 Pro x64. In my case I installed Windows 10 and later installed FortiClient and it worked, but after I installed the Cisco VPN and Dell SonicWall began WTS problem does not connect, I can make the connection using the FortiClient over the WTS can not connect to the server. The WTS continues to work with Cisco VPN and Dell SonicWall but FortiClient not. An important detail that I install the 4.9 version of FortiClient I can not connect to the server using WTS. Does a change in the Windows 10 registry is necessary to run the WTS with the 5.4.0.0780 version of FortiCleint? I need to solve this problem because I work in a company that provides support to customers with different VPN access programs. Already, thank you very much for your attention.

[zhazell]

Same issue! I wish I could figure it out. 

[SGGJim]

I have the same issue! Please solve this, we need both Cisco and Forticlient!

Thanks!

[piacas]

Most likely the Sonicwall client installed the the Citrix deterministic network Enhancer. If thats installed, the forticlient will not pass traffic.

Citrix makes a utility to remove it, have seen this myself, and once removed, forticlient worked.

https://www.citrix.com/go/lp/dne.html

Dave 

[SGGJim]

Thanks for the reply!

I tried to install dneupdate and when it's installed my ping get interrupted immediately. Then when I delete dneupdate via appwiz.cpl the ping gets back up again. 

I think this will not help:(

[Sun_Joe]

You view the logged information true? I have also been the case like you but after installation should not use FortiClient right which try to restart the computer. After the computer has finished booting, you check the full log information? I have done and share some of his experiences. Thanks!

[SGGJim]

When I install the vpn Client and dneupdate64. The Cisco VPN Client works, but Forticlient doesn't work.

When when I run winfix.exe and reboot, forticlient works and Cisco VPN Client doesn't work anymore. Then I have to run dneupdate64 again and select repair. Then Cisco VPN Client works again and Forticlient doesn't...

Is there a way to let it work both, without having to uninstall and install programs?

This is the log (First part is when it works, after space when it doesn't):

6/3/2016 11:33:35 AM Notice VPN date=2016-06-03 time=11:33:34 logver=1 type=traffic level=notice sessionid=27174064 hostname=xxx uid=6C1D176241D44F2A83DF898BA273D6C8 devid=FCT8000501172583 fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=xxx srcport=N/A direction=outbound destinationip=xxx remotename=N/A destinationport=xxx user=xxx proto=6 rcvdbyte=21474836643 sentbyte=8589936624 utmaction=passthrough utmevent=vpn threat=connect vd=N/A fctver=xxx os="Microsoft Windows 10 Professional Edition, 64-bit (build 10586)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 6/3/2016 11:33:35 AM Notice VPN id=96600 msg="SSLVPN tunnel status" vpnstate=connected vpntunnel="NAME" vpntype=ssl 6/3/2016 11:33:47 AM Notice VPN FortiSslvpn: 9752: Ras: connection to fortissl terminated 6/3/2016 11:33:49 AM Notice VPN date=2016-06-03 time=11:33:48 logver=1 type=traffic level=notice sessionid=27174064 hostname=xxx uid=6C1D176241D44F2A83DF898BA273D6C8 devid=FCT8000501172583 fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=xxx srcport=N/A direction=outbound destinationip=xxx remotename=N/A destinationport=xxx user=xxxx proto=6 rcvdbyte=21474857318 sentbyte=8589963665 utmaction=passthrough utmevent=vpn threat=disconnect vd=N/A fctver=xxx os="Microsoft Windows 10 Professional Edition, 64-bit (build 10586)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A

6/3/2016 11:37:27 AM Notice FortiShield id=96851 user=DBLOG_SOURCE_SYSTEM msg="FortiShield is enabled" 6/3/2016 11:37:27 AM Notice VPN id=96602 msg="SSLVPN service started successfully." vpntype=ssl 6/3/2016 11:37:37 AM Warning FortiShield id=96855 msg="FortiShield blocked application: C:\\Program Files (x86)\\Trend Micro\\OfficeScan Client\\Ntrtscan.exe from modifying: c:\\program files (x86)\\fortinet\\forticlient\\logs\\netdb.dat" 6/3/2016 11:37:37 AM Warning FortiShield id=96855 msg="FortiShield blocked application: C:\\Program Files (x86)\\Trend Micro\\OfficeScan Client\\Ntrtscan.exe from modifying: c:\\program files (x86)\\fortinet\\forticlient\\logs\\fclog.dat" 6/3/2016 11:42:37 AM Notice VPN date=2016-06-03 time=11:42:36 logver=1 type=traffic level=notice sessionid=27698128 hostname=xxx uid=6C1D176241D44F2A83DF898BA273D6C8 devid=FCT8000501172583 fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=N/A srcport=N/A direction=outbound destinationip=xxx remotename=N/A destinationport=xxx user=N/A proto=6 rcvdbyte=1969279391 sentbyte=N/A utmaction=passthrough utmevent=vpn threat=connect vd=N/A fctver=xxx os="Microsoft Windows 10 Professional Edition, 64-bit (build 10586)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 6/3/2016 11:42:38 AM Notice VPN date=2016-06-03 time=11:42:37 logver=1 type=traffic level=notice sessionid=27698128 hostname=xxx uid=6C1D176241D44F2A83DF898BA273D6C8 devid=FCT8000501172583 fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=N/A srcport=N/A direction=outbound destinationip=xxx remotename=N/A destinationport=xxx user=xxx proto=6 rcvdbyte=4294967296 sentbyte=N/A utmaction=passthrough utmevent=vpn threat=disconnect vd=N/A fctver=xxx os="Microsoft Windows 10 Professional Edition, 64-bit (build 10586)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 6/3/2016 11:42:44 AM Notice VPN date=2016-06-03 time=11:42:43 logver=1 type=traffic level=notice sessionid=27698128 hostname=xxx uid=6C1D176241D44F2A83DF898BA273D6C8 devid=FCT8000501172583 fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=xxx srcport=N/A direction=outbound destinationip=xxx remotename=N/A destinationport=xxx user=xxx proto=6 rcvdbyte=4294967459 sentbyte=1313 utmaction=passthrough utmevent=vpn threat=connect vd=N/A fctver=xxx os="Microsoft Windows 10 Professional Edition, 64-bit (build 10586)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 6/3/2016 11:42:44 AM Notice VPN id=96600 msg="SSLVPN tunnel status" vpnstate=connected vpntunnel="NAME" vpntype=ssl 6/3/2016 11:43:06 AM Notice VPN FortiSslvpn: 5316: Ras: connection to fortissl terminated 6/3/2016 11:43:08 AM Notice VPN date=2016-06-03 time=11:43:07 logver=1 type=traffic level=notice sessionid=27698128 hostname=xxx uid=6C1D176241D44F2A83DF898BA273D6C8 devid=FCT8000501172583 fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=xxx srcport=N/A direction=outbound destinationip=xxx remotename=N/A destinationport=xxx user=xxx proto=6 rcvdbyte=4294982560 sentbyte=17640 utmaction=passthrough utmevent=vpn threat=disconnect vd=N/A fctver=xxx os="Microsoft Windows 10 Professional Edition, 64-bit (build 10586)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A

P.S. I also tried to unload the Trend Micro Virusscanner and I installed only VPN forticlient.

[piacas]

I have those two clients running on the same workstation (multiple) without issue. I would do this:

1. Unistall Forticlient

2. unistall anyconnect

3. reboot

4. run winfix

5. reboot

6. install Anyconnect

7. Test connectivity

8 install forticlient

9. test connectivity

[SGGJim]

I tried this, but when I try to install Cisco VPN Client I get this error:

Error 27850. Unable to manage networking component. Operating system corruption may be preventing installation.

This is solved by installing the dneupdate. But then you get what I said above. :(