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Fabio
New Contributor III

FortiAP 431F Kernel Panic reload

Hello guys,

I have very strong problem with this permormance AP .

In several release i have the same issue; they reload every 2 or 3 days, in particular the AP with most connection. We have in my office 23 431F and 3 223E. The second no problem..

the version is : FortiAP-431F v6.4,build0185,210903 (GA)

I have the KERNEL LOG

 

HELP ME PLEASE

Fabio
1 Solution
Fabio
New Contributor III

I upgrade at release 7.2.0 and the AP stop to reload .

The TAC service recommends to update though my FGT is at 6.4.9.

Evidently, the build FAP_431F-v6-build0185 was bugged..

 

P.s.:  yesterday, 12 May , was released the new one build 6.4.8 ...FAP_431F-v6-build0197-FORTINET... maybe it would fix the bug

Fabio

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3 REPLIES 3
Anthony_E
Community Manager
Community Manager

Hello Fabio,

 

Thank you for using the Community Forum.
I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello Fabio,

 

I have found this documentation:

 

https://docs.fortinet.com/document/fortiadc/7.0.0/cli-reference/130920/diagnose-debug-module-kernel

 

Could you please have a look and tell me if it helped?

If not, we will find another solution to your question.

 

Thanks a lot in advance.

Anthony-Fortinet Community Team.
Fabio
New Contributor III

I upgrade at release 7.2.0 and the AP stop to reload .

The TAC service recommends to update though my FGT is at 6.4.9.

Evidently, the build FAP_431F-v6-build0185 was bugged..

 

P.s.:  yesterday, 12 May , was released the new one build 6.4.8 ...FAP_431F-v6-build0197-FORTINET... maybe it would fix the bug

Fabio