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THA-AUNG
New Contributor

Forgot Admin 's password

Hi expert , 

 

May i have your expertise to solve my problem here?

 

My customer forgot admin's password(super admin) and he only know of credential for read access . 

 

Is there a way to recover the admin password  ?

 

If the fortigate has to be reset to default, is there a way to do backup ?

 

Thank you .

Regards, 

Aung

Thein Htay Aung
Thein Htay Aung
5 REPLIES 5
Debbie_FTNT
Staff
Staff

Hey Aung,

there isn't really a way to recover a lost admin password, but there is a reset procedure (this does involve a reboot).
You can find details here:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Reset-a-lost-admin-password-on-a-FortiGate...
If you only have read-access to the FortiGate at the moment, you can maybe take a backup via FortiGate GUI (not entirely sure on this); if so, this option should be in the drop-down menu in the upper-right corner.

+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++
THA-AUNG

bcpbFGTxxx.PNG

 

Hi Debbie,  I tried to reset password using the method the you advised. 

But the system show as login incorrect. 

Username :   maintainer 

password :   bcpbFGT80ETKxxxxxxx

Thein Htay Aung
Thein Htay Aung
R_F
Contributor

pls take note theres a certain timing to keyin those information. so much better have it on notepad and do the magic trick which copy and paste approach to speed up the process. the solution provided was official and thats the only way on how to reset the password. pls perform after the fresh reboot.

THA-AUNG
New Contributor

Hi R_F, 

 

It works. Thank you very much. 

*****

Thein Htay Aung
Thein Htay Aung
R_F

good to hear it works on your end

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