Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
mark001
New Contributor

Failed to upgrade firmware on FortiGate 30E

here's the error "image upgrade failed. failed to download firmware from fortiguard"

upgrade from 6.2.0 to 6.2.3

 

 

4 REPLIES 4
HaTiMuX
New Contributor III

Does your fortigate have access to the internet ?

Otherwise, it's better to download the image manually and then perform the upgrade (you need access to the support portal).

Make sure you follow the right upgrade path.

marcog86
New Contributor II

Hi

I have the same issue with Fortigate 300E Release 6.2.0 that can't upgrade via web browser.

@mark001 Did you solve the issue?

 

Marco

JeanK
New Contributor

Hello Marco,

You should better try in downloading the upgrade image in your local Computer, and considering the upgrade path proposed by Fortinet.

btan
Staff
Staff

Hi Marcog,

 

Is there any error messages? It is usually recommended to download firmware image from support.fortinet.com
And use the upgrade path tool: https://docs.fortinet.com/upgrade-tool

It may sounds silly and random,  but try clearing cache or try using another browser can resolve the issue.

Regards,
Bon
Labels
Top Kudoed Authors