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dan
New Contributor III

FG-61F: "FortiSwitch Ports" does not show devices anymore in column "Device Information"

FG-61F, 6.4.5, several FortiSwitches connected via FortiLink.

 

Since today, the FortiSwitch Ports view does not show anymore any devices in the "Device information" column.

The "Device inventory" in the Web GUI (Dashboard, User&Devices) is empty as well.

 

Yet, if I check the device database with the CLI command

 

diag user device list

 

I can see that all devices are apparently still in the DB.

 

I like the device information in the GUI. How can I get that information back?

 

Interesting side info:

 

diag user device clear     <---  seems not to work at all...

 

fortipg # diag user device stats generation.global 509997 generation.seen 69192 generation.deletion 44 count 139 joined 0 create_failed 0 fd 5 hash 2048

 

 

Regards

Dan

 

29 REPLIES 29
dan
New Contributor III

Support confirmed this a bug and asked me to upgrade to 6.4.7.

A reboot of the FG is "solving" the issue as well, at least temporarily.

 

inf_PRINTER
New Contributor II

Hello There!!!! the same thing is happening now with FG_301E with 7.0.5 OS Version

JOÃO SILVA
IT MANAGER
PRINTER PORTUGUESA, SA
RIO DE MOURO
PORTUGAL
CDC-IT

Same issue 7.0.5

KennethH
New Contributor III

Same issue on 100F with 7.0.4 build0301(GA) (Prod)

Dont have the problem on 40F with 7.0.5 (Test)

Learning fortinet....... :)
Debbie_FTNT
Staff
Staff

Hey @KennethH , @inf_PRINTER .

It would be helpful to know how many devices are in the device list.

I could imagine a situation where the API query to get that information times out, so the widget doesn't display anything, for example.
#dia user device stats
-> the 'count' value is the number of current devices in device list.

+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++
KennethH
New Contributor III

Hi @Debbie_FTNT

 

FGT100F-HA-01 # dia user device stats
generation.global 533297
generation.seen 307880
generation.deletion 0
count 468
joined 0
create_failed 0
fd 13
hash 32768

 

Learning fortinet....... :)
inf_PRINTER

Hello there,

 

in my case :

 

generation.global 64043
generation.seen 1220
generation.deletion 85
count 475
joined 52
create_failed 0
fd 10
hash 32768

 

I return to version 7.03 and the Device Info is there, but the RAM are always above 60% and every day at 02:00 AM I reboot the Fortigate.

JOÃO SILVA
IT MANAGER
PRINTER PORTUGUESA, SA
RIO DE MOURO
PORTUGAL
indi81
New Contributor II

Same here, FGT60F on 7.0.5 and Fortiswitch and FortiAP's on latest  available FW.

 

A reboot fixes it temporarily. 

 

Same with topology being wrong, everything physically seems to connect directly to FW.

indi81
New Contributor II

To add, FortiAP clients show all info.

 

This was present in 7.0.4 as well.