Fortinet Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Sebastiaan_Koopmans
Contributor II

Endpoint dont get correct profile after OU change

HI All Since EMS 6.0.3. when we move an Endpoint to other OU where other EMS profile is applied the endpoint gets still old profile wich was applied to old OU. Tried to sync AD multiple times no errors. Extra info: Endpoint is visible in New (correct) OU but in summary screen it points still to old OU.

We have created an support ticket so if we get any update i will post it here. Anyone else experience this issue?

 

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

4 REPLIES 4
RockIT
New Contributor III

We have the same issue. Support reported it as a bug

Sebastiaan_Koopmans

Did you also uploaded DB backup, Logs (Debug level) and Diagnostic tool Cab files?If not please upload them in the ticket maybe that will help to solve it faster.

 

Little update from support on our ticket: still investigation

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

Sebastiaan_Koopmans

Ticket update:

 

Dear Customer,  It should be fix in FortiClient EMS 6.0.4(Dec 04, 2018 - Dec 06, 2018 )  Kind Regards 

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0

Sebastiaan_Koopmans

EMS 6.0.4 has been released and the bug is fixed now!

FortiAnalyzer / 6.4.0

FortiClient / 6.2.6 FortiClient EMS VM / 6.2.6

FortiGate 300D HA 6.2.4 FortiGate 500E HA 6.2.4 FortiGate 30E / 60E / 100E / 6.0.9 FortiMail VM HA / 6.4.0 FortiSandbox VM / 3.2.0

FortiWeb VM / 6.3.2

FortiManager VM / 6.4.0