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firdausi12
New Contributor III

Email delay to gmail recipients

firdausi12_0-1663232978258.png

Hello Team , Someone should  guide me on how to handle this issue please

FN
2 REPLIES 2
mzainuddinahm

Hello firdausi12,

 

Kindly share more details about the product used & policy details with a brief topology of the network.

 

Best Regards,

Mohammed Ahmed

MZA
firdausi12

Hello Mohammed Ahmed,

Thank you so much , i really appreciate you.

Product used:  

firdausi12_0-1663237751720.png

we are service providers ,so a colleaque tried to send out mail to the recipient aadamu@nercng.org but it shows delivered from his end but the recipient did not get the mail. so, i even tried to check SPF record for that domain nercng.org but found no record. so, below is the error message i found in fortimail 

firdausi12_1-1663238202775.png

 

FN