Fortinet Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Kpax
New Contributor

Could not start connection erro

Greetings,

I have user which runs Android version 6.0, with forticlient version 5.2.8.0127, using sslvpn setup.

from time to time when we try to connect to the system I experience error:

"FAILURE! Sorry, could not start connection "xxx".

Error: Revoked by Android: REBOOT!

its works only by doing reboot to the smartphone.

 

its happens randomly, is someone bump into this kind of issue?

 

regards,

Kpax

 

Thanks in advance,

Kpax

3 REPLIES 3
salcin
New Contributor

Hello,

 

I encounter the same problem on an Android tablet that is up to date.

 

After entering the authentication, I get the same error.

 

Has anyone ever had this error ?

 

Thank you in advance.

Jaywant
New Contributor II

Hello Kpax,

 

The issue is still there on Android OS v11

FOS is v647 and FCT version is also latest and error is same as below,

 

"FAILURE! Sorry, could not start connection "xxx".

Error: Revoked by Android: REBOOT!

"Your android does not support 30+ routes"

 

Looking for fix on this.

Thanks & Regards,
Jaywant

Jaywant
New Contributor II

Hello All,

 

The issue was at FCT's ssl-vpn config end.

Please make sure that user group is mapped with correct SSL VPN Portal.

Also make sure that address/address group is routable and not bind to any specific interface.  So that same addr / addrgrp can be added to required portal.

Thanks & Regards,
Jaywant