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razvam
New Contributor

Can't shutdown Forticlient 6.0.3 - Windows 10

Hello

 

I have Forticlient 6.0.3 installed on Windows 10 and it seems that after an upgrade of the client I can't shutdown the Forticlient as it's grey and not clickable.

 

 

https://i.imgur.com/IE9g0cE.png

 

I am logged in with administrator rights on the windows. 

 

Until recently I could, now I can't.

 

I installed the Forticlient on a different laptop with windows 10 and as Forticlient has the same problem.

 

How can I solve this problem ?

8 REPLIES 8
Toshi_Esumi
Esteemed Contributor II

The shutdown menu seems to be dimmed when the telemetry is connected. Go to "COMPLIANCE & TELEMETRY" and disconnect it. Then you can remote it from the tray.

ddawson

toshiesumi wrote:

The shutdown menu seems to be dimmed when the telemetry is connected. Go to "COMPLIANCE & TELEMETRY" and disconnect it. Then you can remote it from the tray.

 

This worked for me.

 

Namikaze_4

If "Shutdown forticlient" is grayed out disconnect it from the Fortigate.

Then it will not be grayed out and you can then shut it down.

 

 

fcb

What if you can't get the FortiClient application to open properly to disconnect it from EMS? Can't stop the service, can't change boot up parameter to manual, nothing..                                                                                                                                                                                                                                                                                                                                                                                                                        

STLBen

Thanks, this still works.

SteveG
Contributor III

That happens when there's a password protecting the settings within FortiClient. Can you get to the settings part of FC? If there's a password you'll need to click the padlock and enter the creds.

 

Alternatively FC has registered with a FortiGate or EMS which is preventing you from shutting it down.

donv
New Contributor

I have the same problem:

Forticlient 6.2.2 managed with EMS version 6.2.2

 

On the endpoints the 'shutdown forticlient' is disabled. When I disconnect the forticlient from EMS, nothing changes and still the 'shutdown forticlient' option remains greyed out.

After a reboot, the EMS is connected again (because of the telemetry gateway list).

 

How can I enable the option to shutdown forticlient?

XDT
New Contributor

I too would like to know how can I enable the option to shutdown forticlient?