Troubleshooting Tip: Unable to connect to FDS servers

[JBarrera]

Description	This article describes how to troubleshoot the log Message 'Unable to connect to FDS servers'.
Scope	FortiWeb, FortiWeb-VM.
Solution	Important: Check the connectivity to the FortiWeb(s) and if there are still issues connecting to the FDS server: Verify the FortiWeb's access to the Internet via TCP Port 443, DNS. Ensure the time zone set on the FortiWeb is correct. Test connectivity for the FortiGuard Services by executing the following commands: execute ping service.fortiguard.net execute traceroute service.fortiguard.net execute ping fds1.fortinet.com execute traceroute fds1.fortinet.com diagnose network route list diagnose network ip list diagnose system update info -verify latest error caused by connectivity/update failure If 3rd step is OK and the problem persists, run the following commands, save the output, and upload it. Create a ticket to the TAC Engineers diagnose debug application fds 7 diagnose debug application updated 7 diagnose debug enable execute update-now Disable debug: diagnose debug reset diagnose debug disable