Troubleshooting Tip: Integration with FortiWeb Cloud Sandbox shows the status 'Disconnected'

[jcastellanos]

Description	This article describes how to identify network connectivity issues with FortiSandbox Cloud after activating the license.
Scope	FortiWeb v7.4.x.
Solution	The administrator has an active license to integrate FortiWeb with FortiSandbox Cloud, but the status shows as 'disconnected'. An administrator can run a debug to analyze connectivity issues. diagnose debug timestamp enable diagnose debug application fortisandbox 7 diagnose debug enable The output of the debug could indicate there is a connectivity issue. [FSA][INFO](fsa_oftp.c:684): ============= BUILD CONNECTION ============== [FSA][INFO](fsa_oftp.c:714): FortiSandbox IP: 208.91.113.207 [FSA][ERR](fsa_oftp.c:763): [115: Operation now in progress] fail to connect to server The administrator has to review the FortiWeb IP address has full access to the next destination: FortiSandbox DOMAIN : apt1.forticloud.com FortiSandbox IP : 208.91.113.207 FortiSandbox port : 514 If the diagnosis debug shows different results than above, open a ticket with Fortinet TAC and share all output results. Technical Tip: How to create a ticket for Fortinet TAC   Related document: system fortisandbox - FortiWeb CLI reference forticloud-sandbox - FortiWeb CLI reference  Related article: Technical Tip: FortiSandbox Cloud shows connection status as Unreachable or not authorized