Troubleshooting Tip: How to troubleshoot NTP issues on FortiWeb

[gsharma]

Description	This article describes how to troubleshoot NTP-related issues on FortiWeb.
Scope	FortiWeb.
Solution	For NTP-related issues, such as NTP not syncing correctly with NTP servers (internal or external) or reachability issues, there are some troubleshooting steps to perform to speed up resolution. Check the available NTP servers: FortiWeb-VM-01 # get sys ntp ntpsync : enable syncinterval : 1 == [ 1 ] server: pool.ntp.org1 authentication: disable ip-type: v4 == [ 2 ] server: time.google.com authentication: disable Debugs: Start by taking debugs and packet captures. Open FortiWeb via SSH (putty or secure CRT). Run the commands below: diagnose debug application ntpd diagnose debug enable Run for a few minutes, depending on the NTP sync interval time. To disable, run the commands below: diagnose debug disable Note: Follow this document to see about packet capture on FortiWeb: Packet capture. Check event logs if there are any events related to NTP-related issues. One more workaround to try: toggle the Set time setting from NTP to Manual settings and save it. Then, in 1 minute, put it back to NTP again and save it. This will restart the NTP process on FortiWeb. Related document: Setting the system time & date