Description
When attempting to upload the license to a newly deployed FortiWeb-VM, the message 'License has been detected as an invalid copy, please upload a new license.' may be seen.
The exact message may vary depending on the firmware version.
The exact message may vary depending on the firmware version.
Scope
FortiWeb-VM only.
Solution
A common cause of this issue is the number of virtual CPU cores configured on the FortiWeb-VM virtual machine instance does not match the number of CPUs purchased on the FortiWeb-VM license. Once the number of assigned virtual CPU cores matches the license, the license will be able to be successfully uploaded to the FortiWeb.
An example is shown below of a FortiWeb deployed on a VMware ESXi server.
The product model will show the number of CPU licenses that were purchased with the FortiWeb-VM. This can be seen on the Fortinet Customer Service & Support web portal by navigating to Manage/View Products > Asset. In this example, the FortiWeb-VM was purchased with a 1 CPU license.
An example is shown below of a FortiWeb deployed on a VMware ESXi server.
The product model will show the number of CPU licenses that were purchased with the FortiWeb-VM. This can be seen on the Fortinet Customer Service & Support web portal by navigating to Manage/View Products > Asset. In this example, the FortiWeb-VM was purchased with a 1 CPU license.
However, the ESXi server has 2 virtual CPU cores configured. Trying to upload the license file will not work until the number of virtual sockets is decreased to 1.
Related document:
System license issues - FortiWeb 7.4.5 troubleshooting guide
