Technical Tip: How to restore FortiWeb after RMA

[hassanm]

Description	This article describes how to restore a FortiWeb unit after RMA.
Scope	FortiWeb.
Solution	RMA license transfer: When receiving the replacement unit, if the RMA auto transfer option was not chosen when creating the RMA, it will be necessary to transfer the support contract to the replacement unit as follows: Login to https://support.fortinet.com. Select Asset Management. Select the Serial Number of the defective unit.   Select RMA Transfer  Enter the new serial number of the replacement unit and select Replace.  Firmware upgrade: The RMA unit may not come with the same firmware version as the one used, so it is necessary to upgrade to the version that matches the version used in the backup on the faulty unit. How to manually download and upgrade the FortiWeb firmware image on FortiWeb. Get all signatures updates using the following command: execute update-now Configuration restore: Standalone scenario: If the node was being used as a standalone, go to System -> Maintenance -> Backup & Restore and select the Backup & Restore tab, then select Restore. HA cluster scenario: The node can be added to the HA cluster then this option can be used instead of restoring the config from the backup. For more details about HA configuration, see Configuring High Availability (HA) basic settings. In certain scenarios, it is possible to receive different hardware units from RMA, in this case, the configuration backup needs to be modified before restoring. For instructions, see Technical Tip: Restore config file for FortiWeb-VM or Hardware Product lines.