FortiWeb
A FortiWeb can be configured to join a Security Fabric through the root or downstream FortiGate.
jcastellanos
Staff
Staff
Article Id 243361
Description This article describes the case when Fortiweb is not updating the license.
Scope FortiWeb 6.3.x.
Solution

Sometimes Fortiweb can not update the license.

 

upd_install.c[174] Step 2:Verify obj 11
upd_install.c[185] Updatetype:11, subtype:0, file:/var/log/upd_dir/updSm2LeH, size:643
upd_install.c[189] Failed writing to /var/log/upd_dir/updSm2LeH for obj 11<---
upd_install.c[1393] FSCI result:-9
upd_install.c[1393] FSSI result:-9
upd_install.c[1597] Failed to install FSCI (-9)
upd_install.c[1597] Failed to install FSSI (-9)
upd_install.c[1078] update status!
upd_status_api.c[250] try to save on status file
upd_status_api.c[306] Status file is up-to-date
upd_install.c[1231] om_idx: 8.
upd_install.c[1282] Current FSCI version: 01000000FSCI00100-00000.00000-0000000000.
upd_install.c[1231] om_idx: 9.
upd_install.c[1282] Current FSSI version: 01000000FSCI00100-00000.00000-0000000000.
upd_act.c[655] Upd ha-contract install package from 173.243.138.68:443 failed,error:-1
upd_act.c[766] do ha-contract updating failed at No.2 try, ip=173.243.138.68:443

 

- Fortiweb will fail to write to the temporary memory.

 

For diagnostic, try to see the disk space and validate that it is not full.

 

FortiWeb1 # fn df -h

 

OUTPUTDISK.PNG

 

As workaround, try to clean the disk:

 

# execute formatlogdisk

 

When executing this command, the FortiWeb appliance displays the following message:

 

This operation will clear all data on the log disk and take a few minutes according to the disk size!!

Do you want to continue? (y/n)

Enter y to continue. Enter n if you want to abort the operation.