This article describes the meaning of the returning console errors, where Fatal Python errors are seen.
Scope
FortiWeb Hardware.
Solution
There are some cases when FortiWeb is not responding, and upon connecting to the console, below errors can be seen, and these errors will come in a loop:
Current thread 0x00007f8e870f6740 (most recent call first): <no Python frame> ERR: clicfg_load_vdomstatus create query for system.global failed ERR: load vdom status failed. init failed for sys monitor shmget failed 4208785 No such file or directory Fatal Python error: init_import_site: Failed to import the site module Python runtime state: initialized ModuleNotFoundError: No module named 'site'
This can come due to the storage or partition issue preventing reading the config, or disk read error, or firmware corruption as well.
Possible solutions to resolve the issue:
Try to reboot the device (remove the power cable and plug it back in after 5 minutes).
After reboot, on the console, run below command:
execute fscklogdisk
If that does not work, then try to run the following command:
If all the above workarounds have been tried and did not work, then contact Support to verify if it is a hardware issue, and the device will be sent for RMA.
