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FortiVoice
FortiVoice delivers integrated calling, conferencing, chat and fax.

FortiVoice

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JordAnge Staff rank Staff
Created on Mar 25, 2025 3:04:44 PM
Technical Tip: Configuring a 'Personal Code' to make some restricted calls
DescriptionThis article describes how to configure Personal Codes for each extension in order to restrict calls.ScopeFortiVoice.Solution Go to Extension -> Extension -> IP Extension.Double-click an extension, then ...
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jcastellanos Staff rank Staff
Created on Jan 10, 2025 7:31:02 AM
Edited on Jan 10, 2025 7:31:24 AM
Technical Tip: How to verify the call recording consumption disk usage
  DescriptionThis article describes the scenario when the FortiVoice Admin wants to know how much disk space is consumed by call recording.Scope FortiVoice 7.2.0. Solution The user is configuring the Call Recording Archi...
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jcastellanos Staff rank Staff
Created on Jan 7, 2025 8:57:55 AM
Troubleshooting Tip: FortiVoice is not able to join the Security Fabric cause certificate error
Description This article describes a scenario when FortiVoice can not join the Root Security Fabric FortiGate causing a certificate validation error. ScopeFortiVoice 7.0.5.Solution FortiVoice is configured to join the Se...
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JHelio Staff rank Staff
Created on Oct 29, 2024 9:01:37 AM
Edited on Nov 1, 2024 4:03:44 PM
Troubleshooting Tip: FortiVoice is not ending a SIP trunk call
DescriptionThis article describes what to do when FortiVoice is not ending a call due to a wrong route entry.ScopeFortiVoice 6.0.9 version.Solution Network topology example:   Ext AVAYA - trunk Avaya (10.99.95.10) <-&...
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JHelio Staff rank Staff
Created on Oct 25, 2024 6:25:45 AM
Edited on Oct 25, 2024 6:26:23 AM
Technical Tip: FortiVoice-VM migration to other VM platform (Nutanix VM)
DescriptionThis article describes how to make a migration from the ForitVoice-VM platform to another one (for example Nutanix VM).ScopeFortiVoice v7.0.5 build 232 version.Solution The FortiVoice versions (7.0.5) only sup...
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JHelio Staff rank Staff
Created on Oct 25, 2024 6:16:57 AM
Technical Tip: Enable CLI to factory reset FortiFones IP phones
DescriptionThis article describes how to enable CLI at FortiFone to be able to factory reset.ScopeFortiVoice, FortiFone-480 , FortiFone-380.Solution At FortiVoice CLI , where the FortiFone extension registers, apply the ...
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JHelio Staff rank Staff
Created on Sep 19, 2024 6:22:17 AM
Edited on Sep 20, 2024 7:37:17 AM
Troubleshooting Tip: How to solve issue of FortiFone no establish call voice due to codec mismatch '488 (No codecs approved)'
DescriptionThis article describes how to detect and solve the issue when a call voice is established due to codec mismatch.ScopeFortiVoice v7.0.2.Solution In packet capture of the call, inside the SIP field, it is possib...
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JHelio Staff rank Staff
Created on Sep 19, 2024 6:17:45 AM
Technical Tip: FortiFone Softphone user for Android asks user for PIN Twice
DescriptionThis article describes how to solve the issue when the PIN is asked twice for FortiFone Softphone user.ScopeFortiVoice v7.0.2.Solution When making a call and the PIN code is asked twice, a probable cause can b...
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