Troubleshooting Tip: How to fix the 'LDAP search failed' error received when accessing Contacts in extension

[alya]

Description	This article describes how to fix the 'LDAP search failed' error received when accessing Contacts in FortiFone.
Scope	FortiVoice v7.2.2.
Solution	The issue is related to a process on the FortiVoice. perform the following steps to obtain a core dump: turn on core dump with: 'diagnose debug coredump enable ldapbed'. Turn on ldapbed trace log: 'diagnose debug app ldapbed trace-log enable'. Turn on database log: 'diagnose debug database 1'. Run the command below to get the ldapbed PID: 'diagnose system top'. After the information is collected, the last step is to reload ldapbed with coredump: diagnose debug process signal 11 <PID> <----- Obtained from previous system top command. Turn off debugging with the following commands: diagnose debug app ldapbed trace-log disable3 diagnose debug database 0 Restarting the process should allow the contacts to be viewed as expected.