Troubleshooting Tip: FortiVoice calls issue information to open Fortinet TAC ticket

[JHelio]

Description	This article describes the information needed to be collected when facing any call issue.
Scope	FortiVoice all versions.
Solution	When having any call issue and FortiVoice is involved, collect and provide the details below in order for Fortinet TAC to support. Identify which call has the issue by providing the caller and callee extensions numbers. Confirm if the call is outgoing or incoming. Provide details if internal and/or external calls have issues. Collect packets at the FortiVoice packet capture tool when the call is trying to be established. Collect the Call Detail Record log (CDR) from FortiVoice. Provide the current FortiVoice backup configuration.