| Description |
This article describes about an issue in the FortiFone. After configuring the extension with FortiFone license and register it on Android and iOS FortiFone software client. The Fortifone software is not ringing and not showing a pop-up when receiving a call. |
| Scope | Versions: 6.0.x and 6.4.x |
| Solution |
Regarding to make FortiFone software client pop-up the notification for calls, make sure that FortiVoice is able to communicate with Google and Apple push service. Below domains needs to be allowed and ports in the firewall: Android push server: fcm.googleapis.com:443 iOS push server: api.push.apple.com:443 After this is done, one can perform a test from FortiVoice to make sure it is working fine, to perform the test, follow the below steps: 1) Open FortiVoice admin page. 2) In the Dashboard, navigate to 'License Information' widget. 3) In 'SoftClient' select information icon
4) Select 'Test' and it will show the test result after communication with push services. 5) If the results are green and the communication is working fine. The push notification on Android and iOS supposed to work as expected. |
